Outlook - How to sync a 'distribution list' group into an iPhone?

Asked By Robert

21-Nov-09 10:36 AM

I just bought an iPhone and it will not sync my distribution list groups? It
will sync individual contacts but not the 'groups'! Any help would be
appreciated.
thanks
Rober

21-Nov-09 11:55 AM

Not an Outlook issue. Ask Apple.
--
Russ Valentine

21-Nov-09 04:48 PM

Russ,
Strange you should say that because Apple says it is an OUTLOOK issue! Which
is why I asked the question on this forum in the first place. I guess it is
easier to blame someone else versus solving the problem, which is what seems
to be happening, a catch 22 conundrum.
The Apple person said they know nothing about OUTLOOK but if it were a Mac I
guess they'd know.
Is there isomeone that knows OUTLOOK that can answer my question instead of
telling me to ask it somewhere else? Any help would be appreciated.

--
Thanks,
Robert

21-Nov-09 06:12 PM

Sadly, it is not an Outlook issue. Sync issues never are. Outlook does not
participate in and has no control over synchronization routines. Apple has
blown you off.
--
Russ Valentine

21-Nov-09 11:42 PM

Did you call support or check in the apple forums?  Outlook is just the data
provider - something else handles the sync and that is where the problem
lies.

Apple's iPhone forum for Mail, Calendar and Contact issues is at
http://discussions.apple.com/forum.jspa?forumID=1144

--
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22-Nov-09 01:30 AM

There is one very simple question to ask the provider (Apple) of the sync
software....

Does the Sync software handle item types with the IPM.DistList message
class? Answer is a simple <Yes> or <No>. Either way - it is the sync
software that has the problem.

There are 2 kinds of items found in a contact folder. Contact items that
have or start with a message class of <IPM.Contact> and distribution list
items which have a message class of IPM.Distlist. If the software that
processes a contact folder does not deal with IPM.Distlist items - only the
provider of that software (Apple) can resolve the issue - not a single thing
that can be done via Outlook.

My guess is that <Apple's> sync software is filtering the contact folder
on the message class and only dealing with IPM.Contact related items.

Karl
____________________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer/DataPorter/Exporter/Toolkit/Duplicate Contact Mgr
http://www.contactgenie.com

23-Nov-09 12:30 PM

Just to add to my previous response, in researching something else ran
across information indicating that the IPhone contact software does not
support/use <distribution lists> in general so the sync issue is a moot
point - nothing to do with Outlook (am not an iPhone owner so no first hand
knowledge - and to be clear - reference is to <distribution lists> and not

If the above is accurate then the Apple person's knowledge of their own
product(s) equals what they said they knew of Outlook.

Karl

____________________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer/DataPorter/Exporter/Toolkit/Duplicate Contact Mgr
http://www.contactgenie.com