Outlook - mailbox over the high water mark

Asked By jan

09-Nov-07 11:37 PM

I'm using Windows xp and OE6 sp2.
I often get this message on my Inbox-Outlook Express.

Please delete some messages from your mailbox!"

I only have a few messages on my "inbox" and none are big messages. I go to
Edit and empty "deleted items folder". I also compacted Outlook Express
using Tools + Options + Maintenance + Clean up + Compact

After all this I still get the recurring messages.
What do I do next?

09-Nov-07 11:56 PM

This message is coming from your e-mail server/ISP, and not Outlook Express.
Your ISP has a limit that may be a total, or daily usage. They use a
Mailbox. OE uses an Inbox.

If you have Leave a copy of messages on the server checked, make sure you
also check to delete after x days or the server will get clogged up.

If it was an issue with too many messages in the OE Inbox, you would not get
a warning, you would just lose them.

This is not the answer to your problem, but an FYI:

Tools + Options + Maintenance + Clean up + Compact only cleans up news
messages and not e-mail. You must compact this way:

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

10-Nov-07 12:05 AM

Off topic, but important. From your message headers:

X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2869

You are running a very outdated and less secure version of OE and IE. Please
visit Windows Updates ASAP and at the very least, download all critical
updates.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

10-Nov-07 01:33 AM

Your ISP is Road Runner? They are in the process of upgrading their email
service; but they may not have increased your mailbox capacity, yet. The
amount of mail your RR server can hold may still be limited (I believe it
was 10MBytes at one time, not too long ago; even Cocmast upgraded their
users to 250GB mail boxes, and the Yahoo! servers which come with my 'at&t
Yahoo! HSI' account are supposedly, "unlimited"). As Bruce states, if you
are leaving copies of your email on the server, when your Mailbox contents
(on the server) approach the storage limit, the server will send that status
message to MS Outlook Express. You will have to make sure that any email in
the server mailbox that you want to keep has already been downloaded, then
use the Road Runner Web mail access to delete some messages to make room for
new messages.

I don't know the Road Runner time table for the upgrades; but they *are*,
supposedly, going to increase the capacity.

If Road Runner is only handling your Internet connection, but some other
provider is handling your email, you are at the mercy of that E-mail Service
Provider.

--
Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

10-Nov-07 03:42 AM

You might try logging onto your ISP's webmail interface, and see if your
ISP's mailer daemon (mailer system) has spam filtering enabled for your
account. Some spam filters keep spam messages trapped in a spam
quarantine folder, and those may still count toward your overall mail
storage limit. If you have a lot of spam in the spam folder, simply
delete them. I ran into this exact same situation with a neighbor's
email, and found that enabling auto-deletion of all messages marked and
quarantined as spam by his ISP's spam filter, solved the problem.