Outlook - Vista locks up/crashes when sending/recv e-mail w/ Outlook Connect

Asked By Bria

24-Aug-07 10:06 PM

I am running Vista Business w/ Outlook 2007 and Outlook Connector 1.0 (I
can't use the new version of Outlook Connector because I am unable to upgrade
to Live Mail at this time). Occassionally during a send/receive process, the
system freezes/crashes/locks up and I cannot do anything but manually turn it
off and back on. CTRL ALT DEL won't work, the mouse and keyboard do nothing,
ALT TAb doesn't work...nothing at all. Everytime this happens, I notice that
a send/receive was in progress at the time. The problem is sporadic, but
happens 2-3 times a week.

When the computer re-starts and I start Outlook again, it gives me a message
that it is checking my data file and it indicates that it is ok after
checking for a few minutes.

Any suggestions?

25-Aug-07 05:34 AM

What is being logged to the Event Viewer?

Version 1.0 of the Outlook Connector pre-dates Outlook 2007 and is not
Outlook 2007 compatible.

Just curious; why can't you upgrade from the old Hotmail to Windows Live
Hotmail?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

25-Aug-07 11:48 AM

I have Verizon FiOS with MSN Premium and for some reason I cannot upgrade to
Live Hotmail until Sept; so they say.

The only thing I could find in the Event Viewer around the time of the crash
was this:
Log Name:      System
Source:        EventLog
Date:          8/24/2007 9:30:36 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Viper2
Description:
The previous system shutdown at 9:12:37 PM on 8/24/2007 was unexpected.
Event Xml:

25-Aug-07 12:54 PM

The error you reference to is a computer crash. Check the Application Log
for errors logged by Outlook.

Log in to your Hotmail account; there should be a link there to transfer
your account to a WLHM account. Otherwise wait a week ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

25-Aug-07 03:28 PM

There is no link when I log into my Hotmail account to upgrade to WHML.

I found this in the Application Log:

Log Name:      OSession
Source:        Microsoft Office 12 Sessions
Date:          8/24/2007 9:32:08 PM
Event ID:      7003
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Viper2
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6023.5000, Microsoft Office Version: 12.0.4518.1014. This session was
terminated unexpectedly.
Event Xml:

25-Aug-07 04:03 PM

Also not in the Options section? Otherwise you indeed have to wait a week.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

25-Aug-07 09:26 PM

Nothing in Options either. I will just have to wait.

I just had it lock up on me again. Any other suggestions?

26-Aug-07 04:33 AM

Don't use the connector for the time being. As I said; your version isn't
compatible with Outlook 2007.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

02-Oct-07 09:25 PM

Well, I got the new version of Outlook Connector (12.0.4518.1063) and am
still having the same issue? Any other suggestions here? This is really
frustrating me!