Outlook - why does deleted email have a line thru it

Asked By Michael

09-Feb-10 01:01 AM

I have 2 email accounts.  One works fine.  On the other; when I delete an
email I have a line thru it and the email stays in the inbox and cannot be
removed.  Help.

09-Feb-10 02:20 AM

Did you try and hit Send\Receive when the line is through the message. Does it
delete then

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

09-Feb-10 03:25 AM

That's because it is an IMAP account. That's normal behaviour. IMAP accounts
replicate what is on the server so you need to do Edit-Purge on that
particular inbox.
(You can set Outlook to hide messages marked for deletion and also to purge
automatically on exit or when moving to a different folder...)

09-Feb-10 09:15 AM

Well, we cannot really say this because we do not know the OP's Outlook version.
Outlook 2007 allows this, but earlier versions did not.
--
Brian Tillman [MVP-Outlook]

09-Feb-10 09:27 AM

Oh, thanks.

10-Feb-10 05:57 PM

Gordon,

You appear to be a sharp cookie. With OL 2003 & IMAP, I have a constant not
responding. This comes after the lines go through emails i wih to delete. It
alos occurs after I close and reopen OL. The lines are gone (from the deleted
emails) and I still cannot open an email. Any words of wisdom? Ok, how about
a solutuon?