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How do I get Outlook to stop sending e-mail copies to Telus?

Asked By maralill
09-Feb-10 05:31 PM
I used to have Shaw email, gmail, and telus e-mail.
When I cancelled my Telus E-MAIL, I expected that Outlook would stop
forwarding all my e-mails to  Telus.
My contacts keep receiving messages regarding e-mails that supposedly did
not get sent.
How can I stop the e-mails from being forwarded to my non-existent telus
e-mail account.
I checked in my OUTLOOK and could not find any reference to a telus e-mail
account. So I could not make any changes in my Outlook program.
Do you know where I should be requesting inormation about this problem?
Mary Brizan  (mbrizan@shaw.ca)  computer name = maralill

maralill wrote:Well, just HOW does Outlook forward any message?

VanguardLH replied to maralill
09-Feb-10 06:07 PM
Well, just HOW does Outlook forward any message?  Either YOU do it or a RULE
does it.  Check your rules.

How do you know that Outlook is forwarding anything?  Do you see copies of
the forwarded e-mails show up in your Sent Items folder?  If not, Outlook
is not involved in the forwarding.  You probably have a server-side config
option enabled to do the forwarding.  You'll need to use the webmail
interface to your e-mail accounts to see which ones are forwarding (push)
their e-mails.  it is also possible you have an account configured to poll
other accounts (to pull from them).  If you had your Telus e-mail account
configured to poll other accounts and retrieve e-mails from there, it is
probably still doing it.  When you cancel e-mail service, often the SMTP
access is immediately terminated (so you cannot send e-mails through that
service anymore) but POP/IMAP service might linger for another month.

Only you know how you previously setup forwarding (or polling) by your
e-mail accounts or how you set it up in Outlook.

Outlook only forwards mail if you tell it to.

Kathleen Orland replied to maralill
10-Feb-10 09:09 AM
Outlook only forwards mail if you tell it to. Please check your rules to see
what you have set up. Tools > Rules Wizard.

You have a rule somewhere - either in outlook or on the telus server - thatis

Diane Poremsky [MVP] replied to maralill
10-Feb-10 08:55 PM
You have a rule somewhere - either in outlook or on the telus server - that
is doing the forwarding.

--
Diane Poremsky [MVP - Outlook]
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How many email accounts are in your main Outlook profile?
http://forums.slipstick.com/showthread.php?t=36602
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