Outlook - Some JPG files cannot be open after Security Update for Outlook.

Asked By gointer

19-Mar-08 06:41 AM

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.

Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.


Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/security/bulletin/ms08-015.mspx
http://www.microsoft.com/downloads/details.aspx?FamilyId=fccc7c4c-8496-4682-bd46-6590503c1bf2&displaylang=en

19-Mar-08 06:42 AM

To add to this, a viewer like XnView could open file with the security
patch installed but it is not a free product for companies.

18-Mar-08 06:23 PM

I haven't seen this behavior from the update.  Since you mention that it
only happens to some, I would ask what is different about these workstations
when comparing to workstation that work correctly with the update.

19-Mar-08 06:42 AM

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18-Mar-08 07:51 PM

The JPEG8BIM indicates that the file might have come from a Macintosh and
that the additional information you see is for Finder.  The sender may have
to attach the image differently.

19-Mar-08 06:42 AM

On Mar 18, 6:23 pm, "neo [mvp outlook]"

The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.



I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.


Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

22-Mar-08 12:32 AM

Anybody experiencing this?

20-Mar-08 11:50 AM

We are having the same issue. Anyone????

20-Mar-08 02:22 PM

Same thing here, appears to have started after last weeks updates.

Opening the images after saving from Outlook Web Access, they are fine.
Opening the images off a shared drive, they are fine.  Opening them
after saving from Outlook - corrupt.

MS needs to get on this quick.

20-Mar-08 02:34 PM

I have gone through all of these steps as well - same thing... CS2
though in my case.  Microsoft needs to get on the ball with this one as
it is crippling my users.

21-Mar-08 08:59 AM

Guys, I can't report the issue if I am unable to duplicate.  For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue.  The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message.  They use the programs mail attachment button and add it to the
message, .etc)

21-Mar-08 11:00 AM

Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar.  The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied.  Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file.  Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***.  Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

dave

22-Mar-08 12:33 AM

Exactly the same situation here. To make things harder the update
installs itself automatically after removal. If you would I think I
could forward an image to you.

24-Mar-08 10:57 AM

It will not if you do not let it.  Change your automatic update settings so that
updates do not install automatically.
--
Brian Tillman [MVP-Outlook]

26-Mar-08 11:15 PM

I'd just like to confirm I've experienced the same thing. Happening on any
jpeg files sent to our pc users.

Our macs all are:

Mac OS: 10.4.11
Photoshop 10.0.1
Entourage 11.3.6

PC users are all Win XP service pack 2 installed and automatic updates
turned on. Same behavior as original poster, when a PC user tries to open the
file they see cannot display preview.

29-Mar-08 12:56 PM

Having the same issue here.

I work with a help desk that supports a lot of different companies.

So far we've heard from at least 2 of them describing this same issue.

I was at a complete loss as to what was happening until I finally
found this thread. Every time they sent me the jpeg the couldn't open,
I could open it fine. After reading this, I checked and found that I
do not have the security update installed on my computer. After
installing it, the pictures stopped opening on my computer too!

Craziness!!! Microsoft get this fixed ASAP!

29-Mar-08 11:46 AM

Sorry to have fallen off this thread, the guy I know that has a Mac went on
vacation for a week.  In any event, I'll ask him to send again via POP3/SMTP
and then via Entourage's WebDav connection to Exchange.

03-Apr-08 04:25 PM

Experiencing same issue.  Outlook 2003 running on a Terminal Server, fully
patched.  JPEG8BIM files seem to be causing it.

10-Apr-08 09:07 PM

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Just wanted to chime in and say that Dave has described this issue
expertly. I am having the same issue and I have verified that it is
limited to attachements from Entourage users when received by Outlook
users with the update installed. Removing the update solves the issue.

09-Apr-08 02:05 AM

Anyone know if MS i working on a fix ? I called swedish support and they
didn't even know that the problem existed. Opening a case ment that _IF_ they
also came to the conclusion that it was a hotfix error we wouldn't be charged
for the case.

10-Apr-08 10:19 AM

We had neo, an Outlook MVP on the thread up until the 29th of March.  The
Tuesday updates came out a couple of days ago - nothing on the Outlook front
which means it's still a problem.


dave


On 4/9/08 2:05 AM, in article
443BE5EE-4C95-4FDE-B45D-1CFB0C88E5F8@microsoft.com, "PatrikH"

.
http://www.microsoft.com/downloads/details.aspx?FamilyId=fccc7c4c-849..>>>>>>>>
.

10-Apr-08 10:45 AM

The person I know doesn't want to run/use Entourage, so I have lost my
helper.  I will however be bringing this up next week when the MVPs converge
at Microsoft's campus in Seattle.  Just need to ask why Entourage sends jpg
is being encapsulated inside a Finder file type header.

IMHO, the only thing I can say in defense of Microsoft is that they have
been securing their file type converters or blocking access outright to them
by default to stop some of the insanity of buffer overruns, .etc.  This to
be would be a good change since OS/App could be tricked into doing something
it shouldn't when receiving wrapped inside of a Finder file type.

10-Apr-08 11:28 AM

Neo,

Thanks for the update, I can understand the securing of the OS - we all know
it needs it... But I would hope that someone at MS can see that not allowing
jpg's (or any attachment for that matter) from a Mac to a PC would cause
some headaches.  I tested a few other file types and didn't have any issues,
a couple of word docs, tiffs, a spreadsheet or two... All of them came
through just fine.

If I can help in troubleshooting (other than all the info I put in this
thread earlier), please feel free to contact me.


dave

10-Apr-08 06:54 PM

One more question since I am sure I will be asked, is your site using PowerPC
or Intel based Mac hardware?

12-Apr-08 03:04 PM

On Apr 10, 6:54 pm, "neo [mvp outlook]"

Mac are PowerPC and Intel.

So it looks like a bug in outlook 2003. Hope this post made it easier
for other people to find a solution. By the way this does not seem to
happen on outlook 2007. It is probably best solution to get a 3rd
party picture viewer, just nothing that uses windows dlls to view
images (photoshop album... :)). I am not running any WUS servers to
stop the update from installing itself. I am afraid in the meantime
this is going on the list of things not working right with macs and
windows.

12-Apr-08 03:04 PM

Don't think so. Stop automatic updates and apply all other updates
manually while this gets fixed? Will it? Just this week critical
security patches. Any other advice?

11-Apr-08 08:22 AM

We have both intels and ppc's here.  I have tested from both and the issue
on the PC with Outlook 2003 remains.

Our current work-around is to have the PC user open the attachment from OWA
to view it - this works perfectly but, as you can imagine, is a PITA.



dave

13-Apr-08 08:24 PM

I don't know if I could tell users to use Outlook and view pictures
through OWA. Somebody would get really really upset. I would recommend
installing XnView or InfraView. Both have their own picture processing
and you can get away with licensing (not free for business but no
nags). It is hard to convince to purchase the software when
commercial.

14-Apr-08 12:13 PM

Seeing same issue with jpg sent via Blackberry to Outlook 2003. Fwd same
message to Outlook 2007, problem does not occur.

The problem appears to be the receiver, not the sender.

14-Apr-08 11:50 AM

That would be IrfanView (http://www.irfanview.com/).
--
Brian Tillman [MVP-Outlook]

14-Apr-08 04:28 PM

I don't see that being helpful - in my case, saving the jpg attachment to the
desktop produced a corrupted jpg file. Saving the attachment from Outlook
2007 was fine.

So no jpg viewer will work since the problem is Outlook 2003 not converting
the attachment correctly back to its original form.

16-Apr-08 02:15 AM

On Apr 14, 4:28 pm, Pete Wilson <Pete

Did you try to view the same corrupted file with XnView, IrfanView or
any other? In my case, the same file that windows could not view was
opened fine. I guess those programs just ignore whatever outlook 2003
adds to a file when saving. Outlook 2007 doesn't have this issue.

18-Apr-08 03:42 PM

I just want to add a few comments to this.

First off. Thank you for this forum. I thought I was the only person with this trouble. Seeing this restored my sanity.

Here is some of the specs we are working within.

2k Exchange enviroment.
Clients

PC XP Pro SP2
MAC OS X 10.4.11

The PCs are useing Office 2003 SP3
The Macs are using Office 2004 W/ patched up to 11.4.1

People have mentioned a number of files having troubles.
I can confirm we are having troubles with jpgs and eps files.

The jpgs needed to be created from PS. Jpegs from a digital camera were not affected in our tests.

We do not use OWA so we sent files to a mailbox on the server.
We then tested downloading and opening the files on each of the clients. We noted that when downloaded from Outlook 2003 the file's size increased and when viewed in WordPad you can see the data tacked onto the beginning of the file. Downloading through and Entourage client did not effect the file.
We too determined patch KB945432 was involved and were succesful removing the patch to restore proper transmission of the effected files on our test machines.

We are not currently goingto remove teh patch from the workstation be cause we have found a few interim solutions to hold us over.
1. Changing the encodeing in Entourage from AppleDouble to MIME/Base64 allows the files to pass. The mac user gets a warning about potentially removed apple data. This has yet to be a factor.
2. Compress attachments.
3. Edit the saved file in Wordpad to remove the offending data added to the files.

The Example below is the first few lines of a good file viewed in Wordpad.
*************************************
%!PS-Adobe-3.1 EPSF-3.0
%ADO_DSC_Encoding: MacOS Roman
%%Title: AbingtonPAL_LCEM 08-0268.eps
%%Creator: Adobe Illustrator(R) 12
%%AI8_CreatorVersion: 12.0.1
%AI9_PrintingDataBegin
**************************************

The file corrupted adds characters to the first line.
If you remove these the file can be opened.

4. Finally just have the PC recipient forward themail to a mac user to open.

I'll gladly add anything II can if there are any questions.
I hope i've coverd all of the points.

Matt

18-Apr-08 07:48 PM

I had a chance to speak with a Program Manager on the Outlook team and they
are aware of the issue. They are commited to a fix but couldn't be nailed
down to a time frame of when.  I would like to thank those that took the
time to share the information they could plus the hotfix article # that
caused this mess.  This really helped with the discussion this week.

21-Apr-08 08:45 AM

GREAT NEWS NEO!  Thanks for your effort - and all the MVP's for their
continued work in the forums.

Cross your fingers for a quick patch release.


dave

24-Apr-08 01:48 AM

Thanks.

24-Apr-08 01:49 AM

Is there a fix for this yet?

Thanks


hey
d
he




...

23-Apr-08 08:36 AM

Thank you for the update!

Matt

23-Apr-08 12:31 PM

No.  About the only advice I can give is to watch the RSS feeds for new KB
articles.  My guess is that it will slide in under a "Descript of the
Outlook 2003 hotfix package: <month/day/year>".  So far I have checked
everything thru yesterday and nothing mentioning this specific issue.

The other route you can take is to open a support call with Microsoft and
mention that it is related to the security update (make sure you give the KB
article #945432 and/or MS08-015).  Actually the more I think about it, it is
best that all with this issue to open cases with Microsoft support.  IMHO,
the more the complain, the faster they react.


Is there a fix for this yet?

Thanks

25-Apr-08 02:34 PM

We found that if the Mac users zip the jpgs before sending, the recipients can open and view them fine.

Is there stil not a fix for this?

28-Apr-08 09:27 AM

Please see the following fixes which are available via Microsoft for Outlook
2003 and Outlook 2007.

Oulook 2007

952001  In Office Outlook 2007, you cannot open Macintosh binary attachments
after you install security update MS08-015

http://support.microsoft.com/default.aspx?scid=kb;EN-US;952001



Outlook 2003.

951678  Description of the Outlook 2003 hotfix package: April 15, 2008

http://support.microsoft.com/default.aspx?scid=kb;EN-US;951678

This should allow some of the jpg pictures to be open but if there is
additional metadata in the header of the file, it may not be recognised by
windows picture and fax viewer i.e GDIplus doesn't recognise it.

Hope this helps people out there.

Cheers,
Ian

29-Apr-08 09:34 AM

Ian,

Thank you for the information, any chance you can elaborate on a few things?
You stated "this should allow some..." - this implies not all images will
work again - is this correct, and if so, will another fix be coming down the
pipe that will correct all?  Do you know if this will be pushed in the
upcoming Windows Update releases?  Lastly, on the links provided, there are
no download options, nor on any of the associated pages for this issue.

Thanks again,

Dave


On 4/28/08 9:27 AM, in article
10BFCEC6-1CB4-4BF6-896E-B8A0BA6F9A6F@microsoft.com, "Ian Baird [msft]" <Ian

29-Apr-08 08:01 PM

I can't answer the questions posted to Ian, but take the "go" (below) link
the KB article.  This will take you to a web request form.  Fill it out and
it should take about 8 hours to get. (I requested this morning at 3AM and
had the download link & password by 10AM.)

http://go.microsoft.com/?linkid=6294451

30-Apr-08 08:20 AM

Thank you Neo, I appreciate it.


dave

30-Apr-08 04:56 PM

I have installed this patch on about 10 computers so far, all of them are
working like a charm after.


Thanks to everyone, especially Neo and Ian, for pushing this problem through
to resolution.


dave


On 4/30/08 8:20 AM, in article C43DDC46.13946%dpender@pavone.net, "dave

08-May-08 10:44 AM

Agreed, I have been working on this for a few days, and this is the first time a result has appeared for it.

Major thanks to all those who got results!

16-May-08 01:36 PM

Has there been any updates?

I tried sending an email using the link to test the patch but never recieved any reply.

18-May-08 07:51 AM

Very strange, just to verify you used
http://go.microsoft.com/?linkid=6294451 that took you to the Microsoft
hotfix web request submission form.  You filled it out and selected submit.
Then you received no response...

I would try it one more time, but make sure any spam filters you might have
aren't deleting the message that comes from them.  If you don't see anything
by Monday, I would just call Microsoft Product Support direct and give them
the KB article of the patch.

21-May-08 08:36 AM

My reply arrived.
I have downloaded and expanded the hotfix.

Today I plan to test.
I will post my results.

Thank you for the help.

02-Jun-08 10:21 AM

Does anyone know if there has there been a permanent/superceding fix issued
for this yet?  I'd rather not have to un-install this 'hotfix' from all our
Company computers!

02-Jun-08 05:53 PM

http://support.microsoft.com/kb/951701/

09-Jul-08 11:34 AM

Thank you for your post.
I am surprise not alot has been written or posted about this problem.
I search for many key words and eventually found your post. I uninstalled
the security update KB94532 and it fixed the problem.
MInd you when i saved the JPG file into a temp directory and analyse the
security permissions etc, nothing looks peculiar about it... and tried to
view as a file, it wouldn't even do it, Weird!!!

11-Jul-08 11:03 AM

Some thing Here:
Windows XP SP2 PRO ENG
Microsoft Office 2003 SP3

JPG Files Saved from Photoshop CS3 - OSX Tiger 10.4
Removed  KB945432 and files are viewable again
Didn't try to reapply the patch

The files was saved as JPEG from photoshop, if i save the files as "Save for
WEB" with JPEG and High the problem doesn't occur