Outlook - Safe Mode

Asked By sylvi

29-Mar-08 11:48 AM

Hello,

Outlook 2003 has been working perfectly until today. All of a sudden will
only start in safe mode.  It comes up with outlook has encountered a problem
- sorry for the inconvenience - do you want to start in safe mode and send an
error report. This is the only way I can open outlook. I have done 3 repairs
and 2 restore points but am still encountering the problem. I have not
downloaded or installed anything.
Any suggestions will be gratefully received.

29-Mar-08 01:30 PM

Try setting up a new Mail Profile in Control Panel. Sounds like your old one
is corrupt. Change the Delivery location for new mail in your email accounts
in OL to the new Profile.

29-Mar-08 01:52 PM

try searching for and deleting outcmd.dat, then restart OL

29-Mar-08 04:40 PM

When you say repair, do you mean detect and repair?  Have you tried =
running scanpst.exe against your Outlook data file?

--=81
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.  All
unsolicited mail sent to my personal account will be deleted without
reading. =20

After furious head scratching, sylvia asked:

29-Mar-08 05:34 PM

Thank you. I am afraid it has not cured the problem :-(

29-Mar-08 05:35 PM

Nothing came up from the search, but Thank you.

29-Mar-08 05:47 PM

Thank you.
Yes, detect and repair.  I have just done a repair installation from the
disk and that hasn't worked either.
I searched for the scanpst.exe file and ran it with what i think is my
outlook data file and it came up with no problems.
Could someone tell me the best way to do a re-install rather than a repair
install from the disk - should I uninstall office first and start from
scratch or do l just put in the disk and opt for the re-install?
Many Thanks

29-Mar-08 08:30 PM

Its a hidden file, and it 'is' there

30-Mar-08 04:26 AM

You are an absolute genius!!!!! That has cured the problem.
Thank you so much for your patience.

30-Mar-08 07:13 AM

your welcome