Outlook - unable to send jpgs using Outlook 2002

Asked By Vivek

25-May-08 01:20 PM

Hi, I am unable to send jpg files as attachments using Outlook 2002 SP3 =
through Gmail.
There's no issue sending the same attachments using Outlook Express v6. =
No problems sending text files using either client. Anybody have a clue? =
There is no issue with the size here - all attachments together were =
less than 1 MB.

The error is as below:

Task 'pop.gmail.com - Sending' reported error (0x800CCC6D) : 'Your =
outgoing (SMTP) e-mail server has reported an internal error. If you =
continue to receive this message, contact your server administrator or =
Internet service provider (ISP).  The server responded: 552 5.7.0 to =
review our attachment guidelines. 32sm15152171wfc.16'


Further, the account options needed for Gmail (to use SSL and other =
options like port to be used, "SMTP needs authentication" etc.), do not =
stick when Outlook is restarted. I have to set them all over each time i =
start Outlook. I tried creating a new profile but was no good. Can =
somebody help me out? Using Windows xp btw.

Thanks,=20

Vivek

25-May-08 03:25 PM

Sounds like you have a virus scanner that integrates with Outlook and does a
bad job at it. Disable this integration and try again. Don't worry, you
don't need this integration anyway and the on-access scanner of your virus
scanner is enough.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

26-May-08 04:29 AM

Hi Roady, Thanks for the tip.=20

I'm using Avast AV and the "Outlook/Exchange" module is turned off. Any =
ideas why the account options needed for Gmail (to use SSL, port to be =
used, "SMTP needs authentication" etc.), do not stick when Outlook is =
restarted?

Vivek


does a=20
you=20
virus=20
message=20
SP3=20
v6. No=20

less=20
or=20
not=20
time i=20

27-May-08 08:02 AM

With Outlook closed, try deleting the (normally hidden) file
%AppData%\Microsoft\Outlook\mailprofile.srs, where "mailprofile" is the name
of your mail profile.
--
Brian Tillman [MVP-Outlook]

27-May-08 09:53 AM

Hi Brian, I tried deleting as you said, then started Outlook, set the =
account options and exited Outlook but the options did not stick even =
after this little dance :(

Just to make sure I did it right, since I rarely use Outlook: I set the =
POP options for Gmail by choosing Tools | Options | Mail setup | =
Send/Receive | Edit | Account Properties. I hope this is what is needed =
for it to work right?=20

Thanks,
Vivek


the name=20

27-May-08 12:50 PM

And you have made sure you have configured your gmail account for POP/SMTP
access, correct?
--
Brian Tillman [MVP-Outlook]

27-May-08 02:21 PM

Yup, I used the same settings as in Outlook Express and also checked =
with the gmail help online.
What I don't get is why Outlook is not retaining settings

Also why we have to go through such a long click-series to configure =
pop/smtp :(

Thanks,
Vivek